Can I just say that I am sorry you felt like I ignored you, but I promise on my life that I had no idea you were being ignored.
As much as I appreciated the invite from Drew for that scheduled chat, in retrospect I can see that the chat was a disaster all around. First, it was not being regulated or moderated which was the first mistake. It would have helped if someone was there moderating the questions so there was a queue. I was bombarded with questions all at once in that chat. The whole time, I found myself being bombarded and criticized by Terry about the patenting of our Hybrid Nests that I felt like I had to defend so much on that issue. Because of that topic, there were several questions that initially weren't answered, questions which to me were about ant keeping which was what I thought the chat was supposed to be about. It was my bad for not discerning that while the chat was happening.
I did see your question about the Ant Box and like Terry and Ants4Fun already adressed in this thread, I answered you in the chat, BugFinder. They saw it. I don't know why you didn't.
To make matters worse, one of my business meetings was moved to a time slot during the scheduled chat, so for an hour and a half of the ant chat I was in a boardroom listening to a presentation WHILE ANSWERING EVRYONE'S QUESTIONS! Can you imagine what a mess that was?
So, in short BugFinder, and this is the last time I will address this issue, but I am sincerely sorry you felt ignored, it was not intentional, and to explicitly answer your questions now:
1. The ant box sees like a really interesting formicarium, but it's a pretty big investment. Is it pretty popular at that price? Just looking at it it looks like it would require less labor to make than an omni nest, but it's twice the cost, so I was wondering about that.
Materials cost a lot but shipping it costs even more. We no longer sell the ant box because of practicality.
2. Is there any chance you'll bring back the burrow? I would love to buy one of those from you.
No, we will not bring it back because it had some design flaws.
3. Do you have any plans to sell a founding chamber style formicarium in the future?
At the moment, we always recommend a test tube setup but will be coming up with very useful products to use at the founding stage. This and more coming up in the next few weeks.
Hope this settles any of that because Bugfinder this discussion with you, though necessary because I don't want to make an enemy out of you, is more stress and energy I am usually willing to expend. Please understand that ignoring you was completely unitnetional and in th end I did not ignore you and answered your question in the chat. I also never received an email from you about any of this, but that was addressed in my last post before this one.
DeanK, you are wiser than you know! I know my friends Terry and Drew can agree with me on this, but oftentimes people don't know what it's like having to run something at the level of AntsCanada or Formiculture or BiFormica until you're actually there dealing with the mass of people and varying personalities. You're absolutely right. You cannot please everybody and the most you can do is hope you make as many people happy as you can. I am happy to say I have few enemies and I have worked hard at that. I am one person doing a thousands things. On top of the AntsCanada company, I run 2 other unrelated businesses and work in show business, I am currently on a world concert tour, and maintain another more demanding and bigger Youtube channel
. I really hope those who find these small things like feeling ignored could step back and try to imagine what it is like to be in my shoes for a day. Perhaps a browse through my personal instagram
might shed some light. This post took a good 30 mins to type and I worked on it while in transit to another important meeting.
EDIT: PS - I answer every and all customer service emails I get even if it takes me 2 days to go through them all. If I don't get back to you, I never got your email. I do not filter emails.
Edited by AntsCanada, May 31 2015 - 6:04 PM.