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Review of www.OcoochHardwoods.com Service and Product

review

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#1 Offline drtrmiller - Posted January 13 2015 - 9:27 AM

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A week ago, I placed an order with a www.dndhardwoodsonline.com (kind of redundant domain name, really) for some 1/16" hardwood veneers because the plywood I purchased from the same vendor was shipped quickly.  Upon calling the vendor with some questions about my new order (like how to tell the difference between the woods), I learned that the hardwood order would take up to two weeks, and the owner seemed rude and unwilling to help with an order where he'd "only make a dollar or two."  

 

Needless to say, I cancelled the order with D&D and placed a new, larger order with Ocooch Hardwoods, based in Wisconsin.  I couldn't be happier.

 

I had no indication of how long it would take to ship my order, but the Ocooch website FAQ says most orders take 1-4 business days.  

 

The company has a working telephone number, but apparently no one ever answers the phone, and most calls are only returned if a message is left.  Not being one to leave voice messages, I emailed the day after placing the order, inquiring when to expect shipment.  I received a reply that same day that the order had already been shipped!

 

There was a place to leave a note or message upon placing an order, and I asked that the woods be labeled so I could determine which one(s) to re-purchase, should I need more.  Custom requests like this are a pain for businesses to act on, because they are easily overlooked.  When I received my order, I quickly opened the box and was disappointed that, despite the excellent packaging and tight wrapping of the woods, I wasn't able to see any labels.  

 

Then, I removed the plastic wrapping that was keeping everything tight together (to keep from warping), and discovered the printed labels on the back side of each wood species!  I was thrilled!  Now I can tell the difference between Hard Maple and Ash, and Aspen and Basswood (those were really tricky for me without labels).

 

uc?export=view&id=0B4O2xPb2dcB_VmxpYko4c

 

The woods themselves, while I don't have much experience to compare them to anything really, appear to be well cut and sanded, with almost no knots or other imperfections.

 

uc?export=view&id=0B4O2xPb2dcB_VnY0Ulk3N

 

I highly recommend Ocooch Hardwoods if anyone needs hardwood veneers.  Other than not answering the phone, their service and products seem outstanding in every respect.

 

What am I going to do with the woods?  Here's a preview, but only time will tell:

 

uc?export=view&id=0B4O2xPb2dcB_c2ZIRHR2c


Edited by drtrmiller, January 13 2015 - 10:54 PM.

 
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#2 Offline dspdrew - Posted January 13 2015 - 3:47 PM

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It's always nice to find honest independent reviews about companies before doing business with them. Maybe this will help someone out some day.



#3 Offline Mathiacus - Posted January 16 2015 - 3:34 PM

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That dollar or two he was going to make could have turned into a lot more if that dude was not an [censored].





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